We pride ourselves on carrying high quality products and want to ensure that you have a great shopping experience with us. In the event you are not completely satisfied with your purchase, you may return most products to us for a full merchandise refund. Please note that some products are nonreturnable and nonrefundable. Nonreturnable and nonrefundable goods include personalized, edible, perishable, sample, clearance, and special order items.
To return items for a refund, please call 866-750-8158 and one of our agents can assist you:
Please be prepared to provide the following information:
- Order Number
- Product number and product name of item(s) to return
- Quantity of item(s) to return
- Reason for Return
Your request will be reviewed within 24-48 business hours. If approved, you will receive a Returns Authorization Number (RAN) via email. Upon obtaining the RAN, please follow the two simple steps below:
- Enter the RAN in the space provided on the return label included with your shipment. Any returns submitted without a return authorization number will be charged a $25 processing fee, which will be deducted from your refund amount.
- Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box.
We will issue a credit within 7 to 10 business days after we receive the return package. Please send products back in their original form and packaging. We reserve the right to reject any returns that do not meet these conditions.
PLEASE NOTE: You will be responsible for all shipping charges on return items. No refunds will be provided for lost return packages. Nonreturnable items returned to us will not be shipped back to the sender nor will a refund be issued. Items returned without prior authorization will be charged a $25 processing fee. We strongly urge that you use a shipper with a tracking system as we will not be responsible for damaged or lost return packages.
Damaged, Defective, or Missing Products
All claims for damaged, defective or missing product(s) must be filed with Simple Gestures, Inc. within 5 business days of receiving your order.
Simple Gestures, Inc. is not responsible for missing packages and damaged products caused by the shipping carrier. However we are more than willing to assist you in filing a claim with the appropriate parties. It is strongly advised that you keep all products in their original packaging until the claim is settled.